Technical Support

Some possible error messages are shown below. If you are receiving one of these error messages, click on the solution link to see instructions for solving the problem.

If you are receiving an error message that is not shown below please submit an error report.

"Invalid registration number" during product installation and your registration number begins with "2C1..." and ends with "...005", click here to request a replacement CD-ROM.
"OSX SoftSynth: Error initializing" error on OSX 10.6 (Snow Leopard) solution
"An exception of class NilObjectException was not handled. The application must shut down." when using the Maestro Manager (the data manager for Music Ace Maestro), click here to download an update.
"Insufficient temporary disk space. Music Ace needs at least 18 MB of free disk space. ..." solution

"User progress will NOT be saved..." solution

"set_attr: inv hObj: attr 116 ..." solution

"Error MMSYSTEM 001 undefined external error..." solution

"Component transfer error ..." solution

"Snd new chan failed: err - 2004" solution

"Procedure entry point AccessibleObjectFromPoint could not be located in dynamic link library OLEACC.DLL" solution

"The InstallShield Engine (iKernal.exe) could not be installed" solution

"Error Number 0x80040707" solution

"Error creating folder 1008:9, -5000 Access Denied Error " solution

"Dll function call crashed: SCHECK32.IsSerVal32" solution